Please enable JavaScript to view this site.

 

This section of the Quick Reference Guide provides instructions on how to perform the most common functions required to manage your BBS eStore from within BBS.

 

tog_minus Important eStore Concepts

•Maintain products, customers, web logins, categories and product ranges in BBS, not directly in the eStore administration website. Changes made directly in the eStore administration website may be overwritten by the next BBS upload.

•Changes saved against an individual product, customer or web login - including changes to favourites, contract prices and customer visibility settings - are automatically scheduled for upload. Manual uploads are not normally required.

•Changes to eStore settings in e-Store Settings Maintenance will only be picked up when a full scan is performed, once every four hours.

•Use the following product types consistently when deciding which screen and product code to use:

 

Product Type

Global product-level visibility

Customer or web-login Product Filter

Catalogue-only product (no BBS product code)

eStore Settings Maintenance - Catalogue Product Rules and eStore Settings Maintenance - Catalogue Product Filter

Select Source Catalogue Product and enter the catalogue product code

Catalogue product linked to a BBS product

For catalogue status to affect visibility:

eStore Settings Maintenance - Catalogue Product Rules and eStore Settings Maintenance - Catalogue Product Filter

or;
For override regardless of catalogue status:

Product Masterfile Maintenance > eStore Settings

Select Source BBS Product and enter the BBS product code

BBS-only product (not linked to a catalogue product)

Product Masterfile Maintenance > eStore Settings

Select Source BBS Product and enter the BBS product code

 

Important: Always check whether a catalogue product has a linked BBS product code before changing its visibility settings. This determines which settings apply.

 

Catalogue-wide rules and broader changes may take longer to appear in the eStore than individual product or customer changes.

 

 

tog_minus eStore Integration Queue

All requests to send data to the eStore from BBS pass through the eStore Integration Queue.

 

If data isn't appearing on the eStore as quickly as expected, you can view the eStore Integration Queue Enquiry to see whether eStore uploads are waiting, being processed, completed or have failed.

 

clip3824

 

tog_minus Review Procedure

1.From the BBS Main Menu, select eStore > eStore Integration Queue Enquiry.

2.Review the totals at the bottom of the screen:

oNew/Pending

oIn Progress

oFailed

oCompleted

3.Locate the relevant request using its date/time, user and description.

4.Double-click the request to open eStore Integration Queue Enquiry - Request Detail.

5.Review the request's Status, Last Polled, Endpoint, Description, Request and Response.

6.If there are many New/Pending requests, allow time for the queue to complete and click Refresh to check it again.

7.If the request has failed, use its description and response to identify the source record or data that requires correction. Contact BBS Support when the response does not clearly identify a correctable data problem.

tog_minus Timing Guide

Saving an individual product, customer, web login or customer-visibility change schedules targeted uploads automatically.

 

The eStore poller also performs scheduled delta scans every 30 minutes to pick up changes in stock levels etc.

 

Full scans, including broad product visibility and settings recalculations, run every four hours.

 

A broad rule change may create many queue requests and take longer to complete.

 

 
  

Keyboard Navigation

F7 for caret browsing
Hold ALT and press letter

This Info: ALT+q
Page Header: ALT+h
Topic Header: ALT+t
Topic Body: ALT+b
Contents: ALT+c
Search: ALT+s
Exit Menu/Up: ESC