This process is completed through the eStore Administration website, rather than in BBS. It allows users to view abandoned customer carts and impersonate a customer online for support purposes.
Do not maintain BBS-controlled products, customers or categories directly in the administration website. A later BBS upload may replace those changes. |
Guest carts are not associated with a registered customer and may not appear in the same abandoned-cart reporting. |
1.Sign in to the eStore administration website using an authorised administrator account. 2.Open Reports > Abandoned Carts. 3.Locate the customer or cart and review its contents and last activity. |
Log in as a customer for support
1.In the administration website, open Customers > All Customers. 2.Locate the customer. 3.From the customer action menu, select Login as Customer. 4.Continue in the new browser tab and reproduce or assist with the reported issue. 5.Close the impersonated session when support work is complete. |
