This process is used to review changes made by a customer online to their own account. Depending on your eStore settings, a change may be applied automatically or held for review.
1.From the BBS Main Menu, select eStore > eStore Customer Data Change Review. 2.Review the following columns for each pending item: •Web Login / Customer •Field •Old eStore Value •New eStore Value •Current BBS Value 3.Select one or more changes. 4.To apply the submitted value to BBS, click Accept Change. 5.To retain the BBS value and discard the submitted change, click Reject Change, then confirm the prompt. 6.Click Refresh if further changes may have arrived while the screen was open. |
Resolving a change that cannot be accepted
A field displayed in red cannot be updated with the current user's access. Ask an authorised user to review it.
If the BBS value has changed since the customer made the online change, BBS will leave the item pending instead of overwriting the newer BBS value.
Use Web ID Maintenance or Customer Maintenance to inspect the selected record where required. |
Several changes can be selected and accepted or rejected together.
Accepted changes are audited and the affected customer is scheduled for upload.
Rejecting a change removes it from the review list and schedules the current BBS customer data to be sent back to the eStore. |
