This process is used to display a hidden product not visible to the general public to a selected customer, such as a custom-printed product.
Hide the product from public view
Hide the product from public view using the instructions for its product type:
For a product with a BBS product code, refer to Hide a Store Product from Public View.
For a catalogue product without a BBS product code, refer to Show or Hide a Catalogue-Only Product. |
Show the product to all logins for a customer
Use customer-level product visibility to make the product available to all logins using the customer defaults. Individual web login settings can override those defaults. 1.Open Global Customer Enquiry and select the required customer. 2.Click Jump To (F8). 3.Select eStore Integration, then Edit Customer Product Visibility. 4.Select the Product Filters tab. 5.Set Source to Catalogue Product for a catalogue-only product without a BBS product code. Otherwise, select BBS Product. 6.Enter or look up the corresponding catalogue or BBS Product Code. 7.Set Visibility to Visible. 8.Click Add. 9.Repeat the product-filter steps for any other hidden products required. 10.Click Save & Upload Changes.
BBS displays Changes queued for upload and schedules the customer visibility changes. |
Show the product to one or selected logins for a customer
Use web-login product visibility when only one or selected logins for the customer should have access. Apply the Visible filter to each selected login rather than to the whole customer. Check existing customer defaults and other visibility rules before assuming the product is unavailable to the remaining logins. 1.Open eStore Web Login Maintenance. 2.Select the required web login for the customer. 3.Click Edit Web Login Product Visibility Settings. 4.Select the Product Filters tab. 5.Set Source to Catalogue Product for a catalogue-only product without a BBS product code. Otherwise, select BBS Product. 6.Enter or look up the corresponding catalogue or BBS Product Code. 7.Set Visibility to Visible. 8.Click Add. 9.Repeat the product-filter steps for any other hidden products required. 10.Click Save & Upload Changes. Repeat this procedure for each web login that needs access. |
Customer product visibility belongs to the selected customer code. If the organisation uses several separate customer codes, repeat the process for each applicable account.
Adding the product to a customer's favourites can make it easier to locate, but favourites do not replace the visibility rule.
Do not select Catalogue Product for a catalogue product that has a BBS product code. The BBS product is authoritative for that item. |
